What our customers say

"One word...FANTASTIC!

iRecall^® has been a brilliant addition to our service, which clients hugely appreciate. We've seen a significant increase in vaccinations and preventive product recall, as well as compliance. This increase, and repeat purchases, have translated into sales growth that exceeded our expectations, both in vaccines and parasiticides.

Virtual Recall's online hub makes keeping track of things really easy across all our branches. We can see messages sent, sales and repurchases (down to the individual products) for each of our clinics, or consolidated as a whole. We can track exactly what is going on, both on a daily basis and over the long term, which helps purchasing decisions. We are just about to start using iRecall® for our client satisfaction surveys, which will help us improve our all round client-focused service even more."

Adam Tjolle Bvetmed, MRCVS

Chief Executive

Scotland, United Kingdom

"It's been going really well! There's no doubt Virtual Recall has made a huge difference to our efficiency and client"

Ari Ende

Sydney, Australia

"400% increase on Flea and Worm product sales achieved in first 5 weeks of iRecall® install. 200% increase on annual vaccination. Yes. Really."

Simon Power

Commercial Manager

England, United Kingdom

"There is no doubt that iRecall has been a great concept & has helped drive more people back to the practice. That is apart from the time & costs of mail outs. I know the clients also appreciate the SMS or emails as reminders."

Ian Russ

4 PAWS VET

"I have been a customer of Virtual Recall for many years, and since joining have seen their service boost my practice significantly. We now see the majority of vaccines on their due date, whereas previously they might be up to 3 months late. And of course, all this without any input from one of my team members at all.

We first used them to send monthly reminders to our clients for their pets' parasiticides. I still get compliments and thanks from clients for this service. We have had to seriously tighten up our collection of email addresses and mobile phone numbers, but this is now becoming routine.

We have also really appreciated the new customer survey option. I thought we were doing well, but to see our net promoter score so high has been a real morale boost. We print out the results each fortnight and share them with the team."

Julia Mewes

Practice Director & Veterinary Surgeon

“Connaught House have been using iRecall for our parasiticide treatment reminders since March 2021.

We are delighted with the results, the number of units sold over doubled in number in just 6 months. The support team and our regional account manager are always on hand to answer queries and nothing is too much trouble.

A very positive experience both economically and in terms of service!”

Kate

Connaught House Vets Group

England, United Kingdom

"Definitely increasing our sales and clients love the way we are communicating better with them."

Ian Hopkins

Willows Veterinary Hospital

England, United Kingdom

"We've had iRecall installed for around four months and are already noticing more client enquiries about parasite treatment. The service has brought the practice communication into the modern age, yet still keeping the personalised touch that's so special to our clients; we are able to fully customise what is sent out and when. It works in the background, using data from our existing PMS system and the install was simple and, more importantly, stress-free. We use iRecall® to promote our entire parasitic treatment range, so we can ensure each client is catered for by their individual needs."

Liz Panter

Arun Veterinary Centre

South England, United Kingdom

"Using iRecall for our vaccine reminders has made the whole process more efficient and frees up our admin team's time to allow a better all round service"

Jennifer Fanning BVetMed, CertAVP(EM), MRCVS

Lead Equine Vet - Penmellyn Veterinary Group Ltd

England, United Kingdom

"When it comes to communicating with our clients, iRecall has changed everything - for the better!

As one of the early adopters of VetlinkSQL, our large mixed practice clinic was seeking a solution to help us effectively communicate with our clients and we didn’t want to change our software. We wanted a simple and automated way to send out appointment, vaccination, and parasite reminders. While VetlinkSQL is capable of this, iRecall offered a much more easy and professional approach.

During a recent ‘sudden’ lockdown we were faced with cancelling 280 appts for a period of 3 days. With the help of the iRecall’s support team, within a few hours all our clients had been contacted either via text or email. Prior to iRecall, we would have had a nurse manually text or call so you could imagine the pressure this took off our staff!

We have discovered that iRecall can do many things! We wanted to do a client survey and see how we are doing.

I contacted the team at iRecall, they said “Sure we can do that”. A week into running our client survey the feedback has been invaluable. Another tick for iRecall.

Basically, if you are wanting to take your clinic to the next level, then consider iRecall. We have been impressed not only at the ease of implementation, but the support they offer. The staff are exceptional and very easy to work with."

Lori Mahony

Marketing Manager

New Plymouth, Australia

"As a practice I'd always thought that we did fairly well selling flea and worm products. The staff were committed to the concept, we had a healthy pet club and our rep was always very happy with our sales.

When iRecall® was launched I was keen to get it installed as a 'value added service' but didn't really expect that we would see the huge uplift in sales that had been quoted by the iRecall® team. How could we, as we were selling all we could already? Oh my, how wrong was I! In only a 6 month period we have increased our year to date sales by 30% already!

The clients really appreciate the reminder to apply the product and this bonds them to the practice for repeat purchase. I am amazed how well it' s worked for us, and with the initial set up done, we literally do nothing else in practice apart from sell the products to happy clients."

Rebekka Fiorani

Practice Manager & Director

Worchestershire, United Kingdom

"Yeah, overall we are loving it on this end... overall it’s been great!

And it meant that I could take 9 weeks long service leave just recently and know that reminders were getting done without any one else having to worry about them - brilliant!

A great program all round."

Suzy Judd

Administrative Services Officer

Willaston, South Australia

"Bringing iRecall into our practice has had a significant and positive impact on incoming client contact. From a practice administration point of view we are required to do very little as iRecall do all of the leg work for us and my experience of their support team has been excellent. You can tailor the system to your own requirements. All in all; a worthwhile, a cost effective communication tool for securing repeat business."

Joanna Mallia

Practice Manager

"We previously were using our PMS to generate our reminders and whilst possible, it required a lot of time and energy for a reminder that looked ok at best. When we switched to iRecall it was a moment of regret that we didn't do it years earlier as it is literally a set and forget system that looks miles ahead of what our PMS could generate. To date our parasiticide sales are up 43% and we have had to do nothing extra to generate that result. Take the dive and make your life easier by automating your reminders!"

Josh Harper

Nuriootpa, Australia

"So far I have found the whole process of setting up the surveys and streaming them on to the website very easy and straightforward. It is fantastic to see the lovely things our clients say about us! We have had feedback from some of our new clients that the website has influenced their decision to join the practice - positive testimonials that are shown to be recent and current make a huge difference on the impact that the website has. A fantastic service to help build our brand!"

Lara Mayhew

Director

England, United Kingdom

"Our practice started using Virtual Recall® for Parasiticides 6 months ago. The system is easy to set up, user friendly and our sales have grown by 40% versus an overall practice growth of 20%."

Poppy Tunsill

Veterinary Surgeon/Director

England, United Kingdom

"I was originally using our practice management system to send text message reminders for our anti-parasiticides, this involved a staff member having to manually send a batch of texts each week. iRecall® automated this task, freeing up a staff member for other tasks. iRecall® is likely to increase owner compliance as it is able to send a text to remind product application as well as purchase!"

Charlie Carnochan

Donview Veterinary Centre

Scotland, United Kingdom

"We turned to iRecall after hearing rave reviews from a trusted colleague about its ease of use and ability to automate the task of following up with lapsed reminders, which often gets overlooked in the clinic. We haven’t been disappointed! The set up process was straightforward, and the support we were provided in the preparation for ‘go live’ was excellent. Although we have only been using iRecall for 8 weeks, it is already an indispensable part of our daily workflows and has dramatically improved our reminder compliance."

Jason Chuck MBA CPA

Human Resource Manager/Practice Manager

Queensland, Australia

"We absolutely love the system, it works really well for us. We particularly like it as it runs in the background without us having to do anything and our clients are all happy which is a huge positive"

England, United Kingdom

"We’ve been using the iRecall^® service for our parasiticides for a couple of months now. The set-up was straightforward, and the system works smoothly in the background without any further input from ourselves. I’d recommend the system to any practice, it is definitely a money-saving bonus, benefiting our clients, their pets, and the practice."

Liz Watkins

Watkins & Tasker Veterinary Group

"We have been using I-Recall for our equine vaccination reminders for the last couple of months. The service we receive from the team is fantastic especially Ali and Aiden. The service eases the pressure on our office team and ensures our clients stay up to date with their vaccinations.

We would not hesitate to recommend them to other practices looking for reminder support."

Anna Hutchinson

Field Equine Vets Ltd

England, United Kingdom

"We have been using iRecall for more than a year and wouldn't be without it. Our clients love their personal reminders and compliance levels have steadily increased. The impact on our sales and profitability is unquestionable. Last month we saw a 55% increase in parasiticide sales.

Most recently, we've introduced iRecall surveys. We've always done customer feedback questionnaires, but, to be honest, response rates weren't great. Since introducing iRecall Surveys, these have increased dramatically to more than 40%. It's so simple; clients receive an SMS within an hour of their visit and we can track our ongoing performance in real-time on our Virtual Recall Hub. If, on occasion, a client requires following up, we are immediately alerted and can turn a negative into a positive. Brilliant!

Based on personal experience, I would recommend iRecall to all members of Vet Dynamics as a vehicle to enhance their client experience and accelerate financial performance."

Vicky Robinson

Vet Dynamics & Hollyoak Vet Surgery

England, United Kingdom

"iRecall has been very successful in helping clients know when treatments and vaccinations are due with no ongoing complex set up from the Practice. Once set up is complete, which is also very easy, it does its thing in the background. Clients love that they can just click on the link in the email or text to reorder treatments without having to phone the Practice, saving both clients and Practice time."

Beverley

Mount Veterinary Hospital

XL Vets

England, United Kingdom

"We started with iRecall reminders in Jan '14 with a degree of scepticism amongst some members of the team. However feedback from clients was overwhelmingly positive from day 1, with clients describing their reminders as a valuable service from the practice. After 9 months of using the system, we have seen a 38% increase in net turnover. We'd definitely recommend iRecall® both for its enhanced customer service and impact on sales and profitability."

Bob O'Brien

Director, Southill Vets, Wincanton Members of Vetswest Business Group

England, United Kingdom