1st line Software Support Engineers provide first line contact for our customers for all incoming communication. They install Virtual Recall software systems on varied networks and hardware, train staff within veterinary practices on how to make the best use of Virtual Recall software, and respond to any issues, questions, or queries from Virtual Recall customers.

Core Responsibilities of Support Engineer

• Provide a first line of contact and response for all incoming support calls and emails from Virtual Recall customers.

• Remotely install and configure the Virtual Recall software on a variety of networks and hardware and train staff within veterinary practices on how to make the best use of Virtual Recall software.

• Send communications on behalf of practices to educate/inform pet owners of important information.

• Proactively monitor and action Alerts for practices in your region.

• Create and maintain articles on the Support WIKI/Sharepoint Documentation site.

Key Skills

• Customer-focused with excellent communication skills, able to build rapport quickly.

• Enjoy problem-solving and have an ability to adapt to the ever-changing environment of a growing dynamic company.

• Excellent written and spoken English.

• Self-sufficient and organised.

• Good IT skills.

Training & Qualifications

• High level of proficiency with Windows and the Microsoft suite.

• Proficiency in SQL, HTML, and CSS would be of great advantage.

• Previous experience of working within the animal/health veterinary industry would be beneficial.

• Fluency in other languages would be ideal.

Experience for Support Engineer role

• Previous experience in a customer-facing role with excellent communication skills (both written and spoken English) and the ability to build rapport quickly.

• Enjoy problem-solving and have an ability to adapt to the ever-changing environment of a growing dynamic company.

• Self-sufficient, organised, and able to manage a number and variety of tasks and projects simultaneously.

• High level of proficiency with Windows and the Microsoft suite.

• Previous experience of working within the animal health or veterinary industry would be beneficial.

• Proficiency in SQL, HTML, and CSS would be of advantage.

Travel Requirement

All installations and training are carried out remotely from our Guildford office.

Behaviours

Our colleagues make the difference

• Be positive, collaborative, and supportive.
• Strengthen team spirit.

Always do the right thing

• Strive to continuously improve yourself, our products, and our company.
• Communicate openly and with candour.

Customer obsessed

• Know our customers and ensure our customers know us through frank and frequent communications and interactions.
• Walk in our client's shoes, wanting what is best for our animals.

Run it like you own it

• Use empathy and a caring, can-do attitude.
• Make sure you have fun doing what you do!

We are one Zoetis

• Use honesty, integrity, and fairness in everything: with colleagues, customers, partners, and suppliers.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Diversity, Equity & Inclusion

Connected to our purpose and Core Beliefs, at Zoetis, we lead with inclusion. Our Diversity, Equity & Inclusion (DE&I) focus helps create an environment where each colleague can thrive. Our commitment to DE&I begins with our leadership team of diverse backgrounds, experiences and ethnicities, and it is demonstrated in our support of our colleagues and the animal health industry. We have nine colleague resources groups whose members spread awareness, foster inclusivity and make a positive impact on our business and communities.

Our commitment to advancing Diversity, Equity and Inclusion has earned us recognitions as a 2024 Catalyst Award recipient and a Top 50 Company for Workplace Fairness by Fair360 (formerly DiversityInc). Zoetis has also been named a Best Place to Work for LGBTQ+ Equality, a Best Company for Working Parents, a Top Company for Executive Women, among many others. Learn more here.

Application deadline:

28-01-2024

Apply now