iRecall's feedback surveys are automatically sent an hour after a routine appointment, triggered from your practice management data. Results are shown in real time via the secure online Hub, highlighting your strengths and areas your team may need additional focus and training on. You'll also receive email alerts to help you keep your finger on the pulse.

High rating respondents will automatically linked to Google/Facebook, or other review platforms you use, and asked to leave a review. In addition, we can automatically feed the latest positive reviews directly onto your website, boosting your website SEO. Low-scoring responses will be alerted to the practice, so you can contact the client that same day, turning a negative into a positive.

Post-operative client surveys, sent after the patient's discharge appointment, can highlight your team's strengths and areas they need additional focus and training on.

As with all iRecall Review services, only high rating respondents are invited to leave an online review for Google, other platforms or your website. All are published automatically showing off your excellent service and attracting new clients. Low scoring responses will be alerted to the practice so you can contact the client that same day, turning a negative into a positive.

Teleconsultations (phone/video) have become part of many practices' normal service offering. Just as you would want feedback on your face-to-face customer service, these surveys provide you with insights into your clients' experiences for this alternative consultation method.

As with all of our surveys, postive responses are directly linked to Google Review and other platforms, ensuring your new clients are spreading the word for you. Low scoring responses are immediately flagged to the practice, so you can contact the client that same day, turning a negative into a positive.